These 4 principles are applied to all products that Thule manufacture. Whether it's exploring the spectacular nature of the great outdoors or traveling the world with family and friends, we all have a passion for enjoying an active life. At Thule, they share your desire to spend more time enjoying your passions which means less time worrying about how to bring all the stuff we need.
For more than 75 years, Thule has been creating solutions to simplify life's adventures. Thule are committed to developing smart, stylish products that are environmentally sound, high quality, safe, and easy to use. All so you can bring the things you care most about.Whatever your passion, whatever your pursuit. Wherever you are going, whatever you are bringing. With Thule, you're free to live your active life to the full. At the Thule Test Center. In Hillerstorp, Sweden, products go through extreme testing.
That means exposure to desert heat and arctic cold, water resistance, drop tests, and wind tunnels to tensile, shock, and crash tests. The Thule Test Program includes over 25 Thule Test Standards that far exceed the current ISO standard. As part of our product testing, our products are used by Thule Crew, who are capable of testing them to the extreme in real life. Thule also has a commitment to sustainability and are a participant in the UN Global Compact which is the largest corporate sustainability initiative that requires companies to commit to universal sustainability principles in the areas of Human Rights, Labour, Environment and Anti-Corruption. Bring your gear with confidence.Thule is dedicated to providing exceptional products that are quality tested and guaranteed against defects in materials and workmanship. The Thule Guarantee will cover any defect or damage affecting your Thule product. The Thule Guarantee gives you specific legal rights. It does not affect any statutory rights that you have as a purchaser of a defective product. Thule reserves the right to. Repair the item falling under the terms of the Thule Guarantee. Replace the item if the damage or defect cannot be repaired.
The Thule Guarantee does not cover defects resulting from conditions beyond Thule's control. These include, but are not limited to, misuse, overloading, or from failure to assemble, mount or use the product or its accessory in accordance with Thule's written instructions, guidelines, and safety text. Nor does it cover damage to the user's vehicle, electronic devices, cargo, or to any other person or property. My item has reached me damaged/faulty/missing parts, what should I do now? To ensure quick resolution, please attach photos of the damage or fault if possible on first contact.If you have parts missing from your order please send a picture of everything that you have received so we can see what is missing. This can be done using the \"attach photos\" tab located underneath the message box We aim to respond to all emails and messages as soon as possible and will do all we can to resolve any issues as efficiently as possible. Can I collect my order? We do not offer customer collection as we operate from a few warehouses across the country that do not allow public access. I have ordered more than one item, will they be delivered together? As we operate from a few warehouses around the country we are unable to guarantee that your items would arrive together. I would like my parcel to be left in a secure location, can this be done? In a case where the customer requests for the goods to be left (without a signature), we will do our best to notify the courier/driver prior to their arrival. The address on my order is wrong, can this be changed?
Once the Item has been dispatched we are unable to change the address. Unfortunately we do not sell the necks or other parts of the towbars separately.We only sell complete towbars. If you wish to return an item to us please follow the below steps. Send the item or items back to the address provided. We can provide either a Collection service through our courier or a parcel drop off service. However, If you have any issues regarding your order, we have a dedicated customer service team who will be there to help resolve any issues that may arise. We will do our best to resolve this for you. We aim to respond as soon as possible.